Legal centre
Everything that governs your account, in one place — with a plain summary of what each document covers.
Policies
These three documents together form the agreement between your business and StokVibe
Terms of Service
The agreement between you and StokVibe: your licence to use the software, acceptable use, subscription and billing terms, liability limits, and how the agreement can be ended by either side.
- Account responsibilities
- Billing & renewal
- Acceptable use
- Termination
Privacy Policy
What personal data we collect and why, who processes it on our behalf, how long we keep it, where it is stored, and the rights you can exercise over it at any time.
- Data we collect
- Processors
- Retention periods
- Your rights
Refund Policy
The satisfaction-guarantee window, which charges qualify for a refund, how to request one, how long it takes to reach you, and the cases where a subscription is non-refundable.
- Guarantee window
- How to request
- Processing time
- Exclusions
Our commitments to you
The promises behind the policies, stated without the legal register
We do not sell your data
Your business records are not sold, rented or shared with advertisers, and are never used to train machine-learning models.
You can leave with everything
Full CSV and PDF export is available while you are subscribed and after you cancel. Your data is not held hostage to a renewal.
Encrypted in transit and at rest
All traffic runs over TLS 1.2 or higher. Databases and stored files are encrypted at rest, and passwords are hashed with bcrypt.
We tell you when something goes wrong
If an incident affects your account or your data, we notify you directly rather than waiting to be asked.
Who to contact
Route your message to the right place and you will get a faster, more useful answer
General & support
Product questions, billing help, account issues.
Privacy & data requests
Access, correction, export or deletion of your personal data.
Security reports
Responsible disclosure of a suspected vulnerability.
Legal notices
Formal notices, compliance and contractual correspondence.
These documents may be updated as the product and the law change. Material changes are announced in the application and by email to account owners before they take effect, and each policy carries its own last-updated date at the top of the page.
Still have a question?
If anything here is unclear, ask before you sign up — not after.